You asked. We answered. Here are some of our frequently asked questions…
Frequently Asked Question #4: How many stores does Janome Australia own? Actually, none. All Janome stockists are independently owned businesses. From sewing shops to fabric boutiques, electrical specialist stores to gift shops and embroidery speciality chains, there is a wealth of knowledge and diversified expertise in our dealer network.
Frequently Asked Question #18: My machine needs a repair. Why is this not covered under warranty even though it is less than one year old? Depending on the issue and how it occurred, not all repairs are covered under Janome warranty. Wear and tear on expendable parts such as needles, light bulbs and bobbin cases are not covered under warranty as these parts can commonly require replacement from time to time*.
*For full terms and conditions, click here. This policy is in addition to your statutory rights.
Frequently Asked Question #7: Help! My dealer store has moved. Who should I contact for support now? Did you know that Janome has over 170 dealers Australia wide? You can visit any store in our dealer network to get help and support no matter where you originally purchased your Janome machine. Click here to find a list of authorised dealers closest to you.
Plus you can sign up to our hugely popular newsletter to receive monthly tips and advice on Janome products.
Frequently Asked Question #11: Can Janome software operate on an Apple Mac? Yes, Janome software will run on a Mac but Windows will need to be installed on the Mac. Contact Apple support centre form more information about how to do this. Software will need to be purchased to enable the Mac to run as both a PC and Mac operating system.
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